Returns and order problems.

Use our contact form with your order number and a description of the problem. We can explain how to provide photographs if needed to assess damaged, faulty or incorrectly made plates. Please report problems promptly. There is no one-week cut-off that removes your statutory rights.

Plates made to your registration and chosen specification are personalised goods. We do not accept returns simply because you change your mind; the usual online cancellation right does not apply to these personalised plates. A registration or specification entered incorrectly by you is not a manufacturing fault if we supplied what you ordered. Contact us straight away about an error so we can check whether a change is still possible. This does not affect your rights if goods are faulty or not as described.

Contact us if goods are faulty, damaged, incorrectly supplied or missing. Replacements for faults or our errors are at our expense, including replacement delivery and any necessary return postage. We may ask for photographs or arrange an inspection. You normally have 30 days after delivery to reject faulty goods for a refund. After that, repair or replacement rights apply, with a price reduction or refund available where the law requires. You do not have to accept a replacement when entitled to a refund. Warranty exclusions do not remove these rights.

For non-personalised accessories bought online, tell us within 14 days after delivery if you wish to cancel, then return them within the following 14 days. You may inspect them as you would in a shop. A deduction may apply for diminished value caused by handling beyond that needed to inspect them. Contact us for return instructions and package the goods securely.

For an eligible online cancellation, we refund the goods and the applicable standard outward delivery charge. Extra paid for an upgraded delivery service need not be refunded. Refunds are made within the applicable statutory deadline; for returned cancellation goods, this is normally within 14 days of receiving them or evidence of return, whichever is earlier. We initiate other approved refunds on the day of approval; payment-provider processing can take longer.

You can use our contact form, or the business contact details in our terms, to say: “I wish to cancel my order for [goods], ordered on [date] and received on [date]. My order number is [number]. My name and address are [details].” You do not have to use these exact words. This cancellation route applies where a right to cancel exists; it does not create a change-of-mind right for personalised plates.