At The Number Plate Hub, we take great pride in crafting custom number plates of exceptional quality tailored to your unique specifications. We recognize that circumstances may arise where a refund is necessary. Our Refunds Policy delineates the guidelines and procedures for securing a refund on your custom number plate order.

1. Eligibility for Refunds:

1.1. Quality Issues: You are entitled to a refund if the custom number plates you receive exhibit flaws or quality issues arising from our production process.

1.2. Incorrect Information: Should the custom number plates deviate from the specifications provided during the ordering process, and the error is on our part, you are eligible for a refund.

1.3. Delivery Issues: Refunds are applicable if your custom number plates are lost in transit, arrive damaged, or experience significant delays due to issues within our control.

2. Non-Eligibility for Refunds:

2.1. Customer Error: Refunds are not applicable if errors or issues with the custom number plates result from incorrect information provided by you during the ordering process.

2.2. Change of Mind: Orders where the customer has a change of mind or decides against the custom number plates are not eligible for refunds.

3. Refund Procedure:

3.1. Contact Us: If you believe you meet the refund criteria outlined in Section 1, please contact our Customer Service team within one week of receiving your number plates.

3.2. Provide Evidence: Clear photographic evidence of quality issues, damage, or discrepancies with your number plates may be required.

3.3. Return of Merchandise: In certain cases, we may request the return of the number plates for inspection, providing you with instructions for the return process.

3.4. Processing Time: Upon receiving the necessary evidence and/or returned merchandise (if applicable), we will review your case and initiate the refund process on the same day of approval.

By placing an order with The Number Plate Hub, you acknowledge and agree to the terms and conditions outlined in this refund policy. If you have any questions or concerns, feel free to reach out to our customer support team for assistance.